Troopa Privacy Policy

Troopa Travel Pty Ltd (“Troopa”, “we”, “us”, or “our”) provides an AI-powered platform that helps groups plan and organise travel.

We value your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use Troopa's website, app, and related services (“Services”).

By using our Services, you agree to the terms of this Privacy Policy.

1. What Personal Information We Collect

1.1 Information you provide

• Name
• Email address
• Travel preferences (through survey responses)

1.2 Automatically collected information

When you use our Services, we may automatically collect:

• Device information (model, operating system, browser)
• Log data (IP address, timestamps, pages viewed)
• App usage information (features used, interactions)

1.3 Information about your group

When you invite friends, we may collect their name/email solely to send invitations. You must have consent from your friends before inviting them.

1.4 Third-party information

We may receive information from third-party services that integrate with Troopa, such as:

• Google Analytics / Supabase
• Authentication providers (e.g., Google Login, Apple Login)
• Affiliate partners (e.g., booking platforms)
• Payment providers

2. How We Use Your Information

We use your personal information to:

• Provide and operate the Services (e.g., generate trip itineraries and enable collaboration)
• Improve and personalise your experience
• Communicate with you (updates, support, service messages)
• Monitor usage, analytics, and performance
• Detect or prevent fraud, misuse, or security issues
• Comply with legal obligations

We do not sell your personal information.

3. How We Share Your Information

3.1 Your trip group

Information you contribute to a trip (preferences, selections, uploaded details) is visible to members of that trip.

3.2 Service providers

We use trusted third parties to deliver our Services. These may include:

• Cloud hosting
• Data analytics tools
• AI/LLM providers
• Customer support tools
• Email delivery services
• Affiliate partners
• Payment processors

These providers may operate outside Australia, including in the United States, Europe, and Asia.

3.3 Legal or safety reasons

We may disclose information if required by law or if we believe it is necessary to:

• Protect the rights, safety, or security of users
• Investigate fraud or misuse
• Respond to legal requests (court orders, government agencies)

4. Overseas Disclosure

Many of our service providers store data outside Australia. By using Troopa, you consent to the transfer of your information to these locations.

We take reasonable steps to ensure these providers protect your data in line with the Australian Privacy Act.

5. How We Protect Your Information

We take reasonable technical and organisational measures to safeguard personal information. No method of transmission or storage is completely secure, however, we continuously improve our safeguards.

6. How Long We Keep Information

We retain personal information only as long as needed to provide our Services unless a longer period is required for:

• Legal obligations
• Dispute resolution
• Accounting or tax purposes

You may request deletion at any time (see Section 9).

7. Children

Troopa is not designed for individuals under 13 years old (or the age required by your region). If you believe a child has provided personal information, please contact us so we can delete it.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve user experience
• Store preferences
• Track performance and analytics

You can adjust cookie settings in your browser, but some features may not function properly.

9. Your Rights (Australia)

Depending on where you live, you may have rights to:

• Access, correct or delete your information (including access/correction rights under the APPs in Australia)
• Port your data (where applicable)
• Object to or restrict certain processing (where applicable)
• Withdraw consent (where processing is based on consent)
• Unsubscribe from marketing communications

To exercise these rights, contact us at the email below.

10. Third-Party Links

Troopa may contain links to third-party websites or booking partners. We are not responsible for their privacy practices. We encourage you to review their policies before providing any information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the app or via email. Your continued use of Troopa constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact:

Troopa Travel Pty Ltd
Email: jay@troopa.au